Refund policy

Return & Refund Policy

Last Updated: October 15, 2026

At Socker, customer satisfaction is important to us. We want you to feel confident when purchasing from our store, which is why we offer a 30-day return and refund policy with free returns for eligible purchases.

This policy explains how returns, refunds, exchanges, and order-related issues are handled.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a standard return, the following conditions apply:

The return request must be submitted within 30 days of delivery.
The item must be unused, unworn, and in its original condition.
The item must include its original packaging and any accompanying accessories or labels, where applicable.
Proof of purchase, such as an order confirmation or order number, must be provided.

For hygiene reasons, socks that have been worn, washed, or used are generally not eligible for a change-of-mind return, unless they are defective, damaged, incorrectly supplied, or otherwise protected by applicable consumer law.

2. Free Returns

Socker offers free return shipping for approved returns within the 30-day return period.

Customers will not be charged a return shipping fee for returns authorized under this policy.

To receive free return shipping, customers must contact our support team and follow the provided return instructions.

Please do not send products to our business address without prior authorization. Our team will provide the appropriate return destination and shipping instructions.

3. How to Request a Return

To initiate a return, contact us at:

Email: support@socker.space

Please include:

Your full name
Your order number
The email address associated with your purchase
The item you wish to return
The reason for your return
Photographs, if the item arrived damaged, defective, or incorrect

Our customer support team will review your request and provide further instructions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

We may request photographs or additional information to help evaluate the issue.

Once the issue is confirmed, we will arrange an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.

Customers will not be responsible for return shipping costs associated with confirmed defective, damaged, or incorrectly supplied items.

5. Refund Processing

Once we receive and inspect your approved return, we will notify you of the refund decision.

If approved, your refund will be issued to the original payment method used during checkout.

We aim to process approved refunds within 5–10 business days after inspection.

Please note that payment providers and financial institutions may require additional time to reflect the refund in your account.

6. Exchanges

If you would like to exchange an item for another available style, size, or color, please contact support@socker.space.

Exchanges are subject to product availability and the applicable return conditions.

If a direct exchange cannot be arranged, we may recommend returning the eligible item for a refund and placing a new order.

7. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We will attempt to accommodate your request before the order has been processed for shipment.

Once an order has shipped, cancellation may no longer be possible. However, you may request a return after delivery in accordance with this policy.

8. Non-Returnable Items

Unless required by applicable consumer protection laws, the following items may not qualify for standard returns:

Socks that have been worn or washed
Products damaged through misuse or improper care
Items returned without authorization
Items returned outside the 30-day return window
Items missing essential original components or packaging where this prevents resale

These restrictions do not limit statutory rights relating to defective or misrepresented products.

9. Lost or Missing Packages

If your package is marked as delivered but cannot be located, please contact our support team.

We will review the available tracking information and assist in investigating the delivery issue.

Where an order is confirmed lost in transit before successful delivery, we will work toward an appropriate resolution, including replacement or refund where applicable.

10. International Returns

Our 30-day free return policy applies to eligible orders placed through our website, including international orders.

Customers must follow the authorized return procedure provided by our support team to qualify for free return shipping.

11. Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies that customers may have under applicable consumer protection legislation.

Where mandatory legal rights provide greater protection than this policy, those rights will prevail.